-24913,ERR_SERVICEDB: Cannot register service database instance

[Former Member]

I'm trying now since a few hours to find out the cause of the above error.

I am installing a new Solaris 10 zone (as I did a hundred times before successfully). The installation starts nicely (as usual) but then fails just with

<...>
extracting: -r-xr-x---     46999968 2009-05-11 17:08:39 pgm/slowknl
checking unpacked archive... ok
error occured while executing /sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db
/sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db: ERR
/sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db: -24913,ERR_SERVICEDB: Cannot regist
er service database instance for /sapdb/BIQ/db
installation exited abnormally  at Tu, Jun 16, 2009 at 18:55:05
<...>

Users have been created as before, permissions are identical to other systems etc. I don't see a difference.

If I execute the same command as user root I'm getting the same error message.

What can be the problem?

Markus

[former_member229109 · Accepted solution]

Hello Markus,

1. Please update the thread with the output of the following commands as root user:

ls -l /etc/opt/sdb

ls -l /sapdb/data

ls -l /sapdb/data/config

/sapdb/programs/bin/xinstinfo BIQ

/sapdb/programs/bin/dbmcli db_enum -s

/sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db

ls -l /sapdb/data/wrk/dbmsrv*

2. Please check the files /sapdb/data/wrk/dbmsrv<u2026>.prt, /sapdb/data/wrk/dbmsrv<u2026>.err

& post additional information from those files.

Thank you & best regards, Natalia Khlopina

Edited by: Natalia Khlopina on Jun 16, 2009 10:53 AM

[markus_doehr2 · Accepted solution]

Hi Natalia,

bash-3.00# ls -l
total 4
-rw-rw-r--   1 maxdb    maxdba        62 Jun 16 18:54 SAP_DBTech.ini
-rw-rw-rw-   1 maxdb    maxdba        68 Jun 16 18:55 SAP_DBTech.ini_lock
bash-3.00# cat SAP_DBTech.ini_lock 
bash-3.00# ls -l /etc/opt/sdb 
-r--r--r--   1 root     sapinst       94 Jun 16 18:54 /etc/opt/sdb
bash-3.00# ls -l /sapdb/data
total 27
drwxrwxr-x   3 maxdb    maxdba         5 Jun 16 18:55 config
drwxrwx---   2 maxdb    maxdba         2 Jun 16 18:54 dbspeed
drwxrwx---   2 maxdb    maxdba         2 Jun 16 18:54 diag
drwxrwxr-x   2 maxdb    maxdba         2 Jun 16 18:54 fifo
drwxrwxr-x   2 maxdb    maxdba         2 Jun 16 18:54 ipc
drwxrwxr-x   3 maxdb    maxdba         3 Jun 16 18:54 pid
drwxrwx---   2 maxdb    maxdba         2 Jun 16 18:54 pipe
drwxrwxr-x   2 maxdb    maxdba         2 Jun 16 18:54 ppid
drwxrwx---   2 maxdb    maxdba         5 Jun 16 18:55 wrk
bash-3.00# ls -l /sapdb/data/config/
total 7
-rw-r--r--   1 maxdb    maxdba        13 Jun 16 18:55 Databases.ini
-r--r--r--   1 maxdb    maxdba        53 Jun 16 18:55 Installations.ini
drwxr-xr-x   2 root     sapinst        4 Jun 16 18:54 install

splitting in several answers, if more than 2.500 characters the formatting is getting los...

[markus_doehr2 · Accepted solution]

bash-3.00# /sapdb/programs/bin/xinstinfo BIQ
IndepData           : /sapdb/data
IndepPrograms       : /sapdb/programs
Installationpath of serverdb <BIQ> not found!
ERR 20010  RTE      Could not open file /sapdb/data/config/BIQ for read, rc = 2

bash-3.00# /sapdb/programs/bin/dbmcli db_enum -s
OK

bash-3.00#  /sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db
ERR
-24913,ERR_SERVICEDB: Cannot register service database instance for /sapdb/BIQ/db

[markus_doehr2 · Accepted solution]

> ls -l /sapdb/data/wrk/dbmsrv*

bash-3.00# ls -l /sapdb/data/wrk/dbmsrv*       
-rw-rw----   1 maxdb    maxdba         0 Jun 16 18:55 /sapdb/data/wrk/dbmsrv_biqual.err
-rw-rw----   1 maxdb    maxdba      4253 Jun 16 20:41 /sapdb/data/wrk/dbmsrv_biqual.prt

> 2. Please check the files /sapdb/data/wrk/dbmsrv<u2026>.prt, /sapdb/data/wrk/dbmsrv<u2026>.err
>     & post additional information from those files.

2009-06-16 20:41:08 0x00005350 INF        421 DBMSrv   Command 'dbm_version' was executed since 2009-06-16
 20:41:08.
2009-06-16 20:41:08 0x00005350 ERR     -24580 DBMSrv   ERR_COMMAND_FAILED: Command 'dbm_version' has ended
 and failed with return code -24993.
                    0x00005350 ERR     -24999 DBMSrv   ERR_ERR: Common error
                    0x00005350 ERR     -24772 DBMSrv   ERR_REPLY_2MSG: Conversion of a reply into a messag
e list was unsuccessful
2009-06-16 20:41:08 0x00005350 INF        283 DBMSrv   Command 'inst_reg -k /sapdb/BIQ/db ' is being executed.
2009-06-16 20:41:08 0x00005350 ERR     -24913 DBMSrv   ERR_SERVICEDB: Cannot register service database instance for .M760605
                    0x00005350 ERR     -24832 DBMSrv   ERR_SHMNOTAVAILABLE: Shared memory not available
                    0x00005350 ERR     -24993 DBMSrv   ERR_RTEEXT: Runtime environment error
                    0x00005350 ERR     -24778 DBMSrv   1,could not get curr. dir:
                    0x00005350 ERR     -24778 DBMSrv   13,Permission denied
2009-06-16 20:41:08 0x00005350 ERR     -24580 DBMSrv   ERR_COMMAND_FAILED: Command 'inst_reg' has ended an
d failed with return code -24913.

[markus_doehr2 · Accepted solution]

I should have added that this is a SAP installation (system copy approach) using sapinst so the call for the installation is generated by sapinst - so are the permissions of the directories.

All shared memory parameters are set in /etc/project and /etc/user_attr (according to note 724713).

Markus

[former_member229109 · Accepted solution]

I saw the posted information::

"bash-3.00# ls -l /etc/opt/sdb

-rrr-- 1 root sapinst 94 Jun 16 18:54 /etc/opt/sdb

"

==>

Please change the permissions of /etc/opt/sdb to

-rw-rw-rw- 1 root sapinst <... > /etc/opt/sdb

Edited by: Natalia Khlopina on Jun 16, 2009 11:55 AM

[markus_doehr2 · Accepted solution]

bash-3.00# ls -l /etc/opt/sdb
-r--r--r--   1 maxdb    maxdba        94 Jun 16 18:54 /etc/opt/sdb

--> restarted installation (sapinst)

<...>
checking unpacked archive... ok
error occured while executing /sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db
/sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db: ERR
/sapdb/programs/bin/dbmcli -R /sapdb/BIQ/db inst_reg -k /sapdb/BIQ/db: -24913,ERR_SERVICEDB: Cannot register service database instance for /sapdb/BIQ/db
installation exited abnormally  at Tu, Jun 16, 2009 at 20:52:07

2009-06-16 20:52:07 0x000057a5 INF        421 DBMSrv   Command 'dbm_version' was executed since 2009-06-16 20:52:07.
2009-06-16 20:52:07 0x000057a5 ERR     -24580 DBMSrv   ERR_COMMAND_FAILED: Command 'dbm_version' has ended
 and failed with return code -24993.
                    0x000057a5 ERR     -24999 DBMSrv   ERR_ERR: Common error
                    0x000057a5 ERR     -24772 DBMSrv   ERR_REPLY_2MSG: Conversion of a reply into a message list was unsuccessful
2009-06-16 20:52:07 0x000057a5 INF        283 DBMSrv   Command 'inst_reg -k /sapdb/BIQ/db ' is being executed.
2009-06-16 20:52:07 0x000057a5 ERR     -24913 DBMSrv   ERR_SERVICEDB: Cannot register service database instance for .M760605
                    0x000057a5 ERR     -24832 DBMSrv   ERR_SHMNOTAVAILABLE: Shared memory not available
                    0x000057a5 ERR     -24993 DBMSrv   ERR_RTEEXT: Runtime environment error
                    0x000057a5 ERR     -24778 DBMSrv   1,could not get curr. dir:
                    0x000057a5 ERR     -24778 DBMSrv   13,Permission denied
2009-06-16 20:52:07 0x000057a5 ERR     -24580 DBMSrv   ERR_COMMAND_FAILED: Command 'inst_reg' has ended and failed with return code -24913.
                    0x000057a5 ERR     -24913 DBMSrv   ERR_SERVICEDB: Cannot register service database instance for /sapdb/BIQ/db
2009-06-16 20:52:07 0x000057a5 INF        226 DBMSrv   DBM Server client disconnected: PID 22435 on computer

[markus_doehr2 · Accepted solution]

Found the problem:

biqual:sqdbiq 1% dbmcli dbm_version -s
RTE_CallSdbStarter(): Current working directory does not exist or path is too long, errno is 13
RTE_CallSdbStarter(): Cannot change to relative path /sapdb/BIQ/db/pgm
RTE_CallSdbStarter(): No absolute path for: /sapdb/BIQ/db/pgm/dbmsrv
Error! Connection failed to node (local) for database (no dbname):
Reading header from pipe:(0:NO ERROR(0)

The sqdbiq user was not permitted to read and step into /sapdb.

I have NO CLUE why sapinst did not change the permissions of that directory.

Neverless, it works now - thank you very much for your assistance and ideas what do check.

Markus