Normal correction: how to assign developer or tester?

[RajeevP]

Hello,

I have implemented ChaRM. I have one concern infront of me regarding the process. My ChaRM is working fine. When I create a Normal Correction (NC) or UC, I can see the tab for Change Manager, IT Operator and Current Processor. I do want to know how the request will determine who is the developer or tester? Once I create a request, it is visible in the assinged person's queue. As I am not able to specify Developer and Tester in the request, how they will come to know about the CR?

In Partern Determination procedure, I can see SDHF0001 function is assigned for SDMJ and SDHF. I can only define 4 roles there. How can I add more?

Please help me ASAP.

Regards,

Rajeev

Edited by: Rajeev P on Jun 16, 2009 2:56 PM

[Former Member · Accepted solution]

Hi Rajeev,

did you have a look at the partner tab under "transaction data"? Is that what you are looking for?

It is just possible to display four entries under "fast entry", but you can assign lots of partners in the partner tab.

There are also several possibilities for the customization of the partner determination like access sequences, see IMG activity CRMC_PARTNER_AS.

Kind regards,

André

[RajeevP · Accepted solution]

This solves the issue.. Thanks a lot..