Shopping cart status of 'awaiting approval'

[Former Member]

Hi Everyone,

All Shopping Baskets that are rejected by the approver are entering the Order raisers Shopping Basket status report with the status wrong displaying as Awaiting Approval . On previous versions of SRM, the status would be set to In Your Inbox]. This issue is with this header status only as the line items for rejected Baskets does show rejected.

Any help is welcome. I am on SRM 5.

Bye.

Gordon.

[ricardo_cavedini]

Hello,

Actually, system behaves in the following way:

- A shopping cart is created and goes to approval;

- Approver rejects the cart and the workitem is send back to requester inbox in order to accept the rejection or change the cart and resubmit it to approbation;

- If requester checks the cart (Inbox or BBPSC04), its header status will be "In your inbox";

- If someone (administrator, for example), checks the cart via BBP_MON_SC transaction (Monitor Shopping Cart) before the requester acceptance/changes, the shopping cart status will be "Awaiting approval", since the cart is still in approbation process.

I hope this information helps.

Kind regards,

Ricardo

[Former Member]

Hi,

Some trouble shooting needs to be done here.

Use transaction RZ20 to check the problem and then take it further.

Regards,

Abhishek