You may need to update some support package in order to get the latest BCSet for Service Desk and Change Management; see the following SAP Note #770693.
if u r using solution manager 3.2 sp 10 then sap supports only assigning the message processor on basis of server i.e. u need to maintain the entry of business processor in the ibase component that u create for a particular server
but if u still want to assign message processor on basis of component then u need some customizing to be done i.e. u need to create a business workflow which will recognized that components n then assign message processor on basis of the component
sapright now does not support assigning on basis of component so u need to create a business workflow
In iBase component I have created partners for the specified server,but still the message processor is not getting assigned.Any additional configuration has to be done?
u need to define the access sequence of the message processor n it should be determination via ibase obj
these u can define by going to
spro>spro referece>crm>basic function>partner processing-->define partner determination process
in this transaction choose "slfn0001" from "partner determination procedure" and then click on "partner functions in procedure" and select message processor and say display details
now here u need to in partner determination in access sequence select SAP Service : determination via iBase from ref Object Set
hence ur system will then pick up the values that u have define in the ibase components
In "Partner functions in procedure" of "slfn0001" there is no "Message Processor" Function,only "Processor" function is there.I have made the changes in Access Determination of "Processor" function,but still the same issue.
now if the access sequence u have mentioned as i suggested then the only thing i feel is that in ur ibase components u have mentioned is not properly done
u go to tcode ib52
select installed base 1
go to the respective server
then click on Goto on the menu bar
select partner
and make the entry of the processor's business partenr there
I could able to get rid off that issue,now the 'Processor' is getting assigned automatically while creating the Message.But now when i change the Status of the Message to 'In Process' , in Actions Tab i am getting the following Errors
When message is created, find support team responsible
Date: 29.04.2006 Time: 08:28:39
Processing CRM_DNO_PARTNER_1 Is Started
Partner of partner function SLFN0003 could not be changed here
I think you havent configured your support team determination rules. First of all i want to know from that have you created your organizational structure. In organizational structure you basically create different teams in your organization who will be responsible for handling these notification messages.
See note 691303 its about sending mail after status change. follow the instructions there (download the attached file) and change the start condition according to your needs.
Thanks for that, we already had gone through that tutor. My question is how do I setup a condition so that when the support team changes it will notify the new support team that they have a ticket assigned to them. I can't find a field for support team anywhere.
Thanks a lot for very helpfull reply,gone through the documentation and configured as per that.But while activating the BC Set 'SVDSK_CORPFUNC_SECURE_AREA_32_01' & 'SERVICE_DESK_CHANGE_REQUEST_32A9' i got 'BC Set S*...' doesn't exists' Message.Is it ok?.
Now I can able to send service messages from the Satellite system to Solution Manager.But i have couple of issues.
In Solution_manager>Service Desk>Messages I am not getting any messages there.
If I go to tcode crm_dno_monitor,i can see all the messages.Why is it like that?
Also how do I maintain Support Team,Processor...etc
I worked with the guide of configuration guide of service desk in solution manager 3.2.
My job now, is to configure the SD in SM 4.0
I find problems with sending messages, bc sets "service_desk_change_request_32A" and "sdvsk_corpfunc_area_32_01". For this reason, i woulsd like to know where i could fing the configuration guide for the service desk in solution manager 4.0.
Hello Federico and the rest of the members in this forum,
I used the guide of configuration of service desk in solution manager, the version of mine is 4.0. However, it was very usefull for me to follow step by step the guide you put in internet. The problem is when i try to send a message from a satelte system ( in my case it is SRM ) , i have this message error "Customizing for feedback functionality missing". Could anyone of this forum help me to find the solution? I read the notes 388814 and 832273, but i can not understand the explantion in SOLUTION chapter.
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