Manager Field is not being populated when creating a request.

[Former Member]

When Creating a Request, the Request Access Screen is not pulling the Manager from the users account. I have an LDAP Connection with AD and all other fields are population. Under LDAP Mapping, I have my Manager field mapped to manager; which is the distinguished name that I got from Asdi Edit. Do I have this mapped to the wrong field? Any suggestions?

Thanks,

[Former Member · Accepted solution]

Ryan,

Are you able to get all the user details other than manager information? Make sure that user search and user details data source is AD.

Do you mind checking out this document?

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/b089fb71-a3b7-2a10-64a2-8c77243b...

If you still can not figure out the issue then you will have to paste the logs here.

Regards,

Alpesh

[Former Member]

FYI, we have this issue as well, except our user data/details source is SAPHR.

When creating a request, all user details get populated except the manager field. The HR record on that backend looks correct and we feel we have configuration correct. We have created a message with SAP but have not heard back from them.

Any ideas/info/advice in the meantime would be greatly appreciated!

Thanks

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Jes Behrens

[Former Member]

I currently have that document and have all of the fields filled out accordingly.

All of the fields are pulling the correct information except for the Manager field. It is the only field that is not auto population on request. You can do a look up and find the manager, but I want it to pull the manager from the users account.

[Former Member]

Ryan,

Can you please paste logs here with the screenshot of the config? Also, open a CSS message with SAP support.

Regards,

Alpesh