Problem while closing IE which displays the PDF

[Former Member]

Hi,

I have an application in which a PDF form is displayed through the portal on an IE instance.

The IE works fine until I open the pdf. Once I open the pdf im not able to close the IE. I have ti forcefully close it using the task manager.

If I try navigating to another view from that PDF view ( Same IE instance) , the IE closes automatically throwing the 'Microsoft error' message.

How do I avoid this??? What might be the problem?

I use IE version 6.0

Thanks in Advance,

Reena

[Former Member · Accepted solution]

Hi Reena,

Try making these changes on ActiveX controls in your IE.

1.Download signed ActiveX controls:Prompt

2 Download unsigned ActiveX controls:Disable

3 Initialize and script ActiveX controls not marked as safe:Prompt

4 Run ActiveX controls and plug-ins: Enable

5 Scripts ActiveX controls marked safe for scripting:

Prompt

Let me know if this solves your problem.

Regards,

Uma

[Former Member · Accepted solution]

Hi Uma,

Thanks for your reply.

Can you kindly let me know how to go to the ActiveX controls in the IE?

Thanks and Regards,

Reena

[Former Member · Accepted solution]

Hi Reena,

To add Adobe Document Server URL to the Trusted Sites,

Please follow these steps.

1. Open the IE.

2. Goto Tools.

3. Select Internet Options.

4. Choose Security.

5. You will find trusted sites, add your URL to the trusted sites.

Thanks,

Raj.

[Former Member · Accepted solution]

Hi Reena,

To go to the ActiveX controls in IE,do the following.

go to "Tools --> Internet Options >Security and select internet>Custom Level. Here you can make the changes in the Active X controls.

Hope this helps,

Regards,

Uma

[Former Member · Accepted solution]

Hi Reena,

Can you please tell mine and Uma;s solution worked for you or not?. Just to make sure.

Thanks,

Raj.

[Former Member · Accepted solution]

Hi Raj,

Sorry for the late reply.

Ufortunately, both the solutions did not work.

I tried adding the url to the Trusted sites as you suggested and I changed the ActiveX control settings as Uma suggested.

Still the explorer throws the same error.

Any other pointers?

Thanks in advance,

Reena

[former_member182670 · Accepted solution]

I had the same problem. I solved it by unistalling Acrobat Reader and installing latest version from Adobe site.

[Former Member · Accepted solution]

Hi Reena,

did u try tomasz solution?. Please let us know.

tHANKS,

Raj.

[Former Member]

Anybody found a solution for this?

We're using Adobe Document Services and the Interactive pdf documents open up ok but the close button or Alt+F4 doesn't have any effect! The window stays until the machine's restarted or the session killed by End Process from the Task Manager.

We're on (frontend) XP sP2 and various machines with Adobe Reader 7.0.9 (free) and 8.1 Pro (licensed)

[Former Member]

Hi Reena,

I am not sure, please try these solutions.

1. Try to display the Adobe Interactive Form by adding the URL (of the Adobe Document Server) to the Trusted Sites of your MS Internet Explorer.

2. If you are experiencing problems opening pdf documents in IE,

then you need to disable compression for pdf documents

To disable the compression. please follow the steps :

1. start the Visual Administrator in <J2EE Home>/admin directory from the go script

2. In the Left pane :

Click on the "Cluster" tab.

Browse <System name> -> Server -> Services -> HTTP Provider

3. In the right pane

- Make sure the "AlwaysCompressed" property does not contain any

of the values

*.pdf

application/pdf

- Make sure the "NeverCompressed" property contains both values

*.pdf

application/pdf

4. Click the save button on the top of the right pane. The new setting will have effect on all servers in the cluster.

configuration if you have made changes to the "AlwaysCompressed" or "NeverCompressed" properties.

In such case you will need to perform the described above configuration manually.

II. If you have been running custom code that relies on the pdf compression

then you will need to maintain the "AlwaysCompressed" or "NeverCompressed" properties back to their previous values ("AlwaysCompressed" including *.pdf and application/pdf and "NeverCompressed" excluding both entries) after upgrade but you may face problems with opening of pdf files in IE as a side effect.

//Raj

[Former Member]

Hi Raj,

Thanks for your reply.

I have no problems in opening the PDF. But facing problem only while closing the IE which contains the PDF.

Can you guide me how to add the URL to the Trusted sites of the IE? Sorry... but Im not aware of how to go about this.

Thanks and Regards,

Reena