Serial number assignment in return delivery

[Former Member]

Hello Expert Team,

I have an issue in assigning serial numbers at the time of return delivery.

Once the goods has been issued with assignment of serial numbers at the time of PGI and invoice is completed,

Now i am taking back the goods which are sold due to poor quality and created returns sales order and creating return delivery with ref to invoce.

How can i assign same serial numbers in return delivery so that i can take back the same goods which are already issued?

Guide me on this issue.

Regards,

Anil

[former_member315051]

First you have to change Status of Serial number then proceed to enter the same number in Return delivery extras (menu), then do the PGR. Now check Serial number , this status should be aviable to customer for other order.

[Former Member]

Hi

When a returns takes place the equipment status will become ECUS>ELOK>ESTO

Once it is in the ESTO status, you can reuse for sale.

Regards

Rasheed

[Former Member]

Hi Rasheed,

Thanks a lot.

Regards

Anil

[Former Member]

Hi,

This you have to do manually.

Because if system provide the number for return delivery then it will be in serial order only.

For that purpose do this setting.

Go to 0VLK and select your delivery document number.

In that check which number range system is using for internal assignment.

Now go to VOV8 and select your return delivery document.

Over there assign the same number range which is used in delivery document.

Put that number range in external assignment and leave the internal assignment blank.

Now when you create the return sales order put the same number of delivery in that

And try to save your sales order.

Just check out whether this is working or not.

Regards

Raj.

[Former Member]

Hi Raj,

I guess the issue is about assignment of Serial Numbers of Equipments. Serial numbers are added as technical objects in sale orders.

Regards

Rasheed

[Former Member]

Hi,

In the delivery document, select the line item then go to menu option EXTRAS.Under extras you will see the option Serial Numbers. Enter the serial number and click on the check box.

Once you have done the Post Goods Receipt you can check the status of the serial number.

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Regards

Rasheed

Edited by: Matt on Jun 18, 2009 11:16 AM

Edited by: Juan Reyes on Jun 18, 2009 10:18 AM