[Service Desk] - Send Message to SAP automatically

[Former Member]

Hi experts,

I have configured Service Desk in Solution Manager 7 SP Stack 17.

It's working fine, but I can't get send message automatically to SAP Service Backbone.

I have configured my BP which is maintained in the Calling Hours correctly.

Any idea?

Thanks!

[Former Member · Accepted solution]

Hi Jeronimo,

Last month i've encounterd with the same problem in my solution manager.

Please check SAP Note 1084744.

Hope it would help.

regards,

-kris-

[Former Member · Accepted solution]

Hi Kristiono,

first at all, thank you.

I have implemented the note, but the messages didn't forwarded to SAP

Any Idea?

[Former Member]

Hello,

did you resolve this issue?

same thing happening to me in my Solution Manager,

any ideas?

Regards,

Alejandro

[Former Member]

Check that your OSS userid has been configured and have access to send messages to SAP.

Check Table AISUSER

[former_member209604]

>

> I have configured Service Desk in Solution Manager 7 SP Stack 17.
> It's working fine, but I can't get send message automatically to SAP Service Backbone.
> I have configured my BP which is maintained in the Calling Hours correctly.

Have you already implemented latest version of SAP Note 1023598, which contains all relevant corrections for Service Desk for VARs?

Best regards,

Ruediger

[Former Member]

Thanks Ruediger, I create a message and the Status changed to Forward Automaticaly to SAP, but the message didn't sent to SAP Support Backbone.

Any Idea?

[former_member209604]

- Have you implemented the mentioned SAP Note?

- Open the message in CRMD_ORDER and check action in tab "Action".

Open the log and search for error messages etc.

Ruediger

[Former Member]

>

> - Have you implemented the mentioned SAP Note?
> - Open the message in CRMD_ORDER and check action in tab "Action".
>   Open the log and search for error messages etc.
> 
> Ruediger

Ruwdiger,

>

> - Have you implemented the mentioned SAP Note?
> Ruediger

Yes, I Have implemented that note

>

> - Open the message in CRMD_ORDER and check action in tab "Action".
> Ruediger

The action tab doesn't show me anything about the forwarding.

>

>   Open the log and search for error messages etc.
> 
> Ruediger

If you're agree y pasted the log of action tab here

[former_member209604]

Yes, please post the actions.

- Have you finished configuration of SLFN for VARs?

- Have you run Z_VAR_CONFIG in the past to activate BC Sets and other important settings?

- Have you check the BC Sets activation logs (SCPR20) for red entries. Green and yellow is OK.

Best regards,

Ruediger

[Former Member]

> Yes, please post the actions.
> 
> - Have you finished configuration of SLFN for VARs?
> - Have you run Z_VAR_CONFIG in the past to activate BC Sets and other important settings?
> - Have you check the BC Sets activation logs (SCPR20) for red entries. Green and yellow is OK.
> 
> Best regards,
> Ruediger

Ruediger,

Wath do you mena about SLNF for VARs?

And yes, I have run Z_VAR_CONFIG to activate BC Sets. The BC Sets have been activated correctly.

Those are the logs about action tab (screenshots):

http://img91.imageshack.us/my.php?image=image01sfh.jpg

http://img387.imageshack.us/my.php?image=image02o.jpg

Regards.

Jerónimo.

[Former Member]

Any idea?

[Former Member]

As stated above you have already checked note 1084744.

You may also have a look at note 1303670.

Maybe you could paste container values of your action definition. This might help to solve this issue.

[former_member209604]

>

> Any idea?

If the problem still exists, please create a customer message on SV-SMG-SUP.

That's probably the most efficient way to solve the specific issue in your SolMan system.

By the way, if you are still in the process of setting up your SolMan to offer "Incident Management for your VAR customer", you should consider an update to the current version (EhP1, Support Package Stack 20).

It offers many new features for your key users and especially for your message processors.

Ruediger

[Former Member]

Hi folks!

I Have implemented EHP1 in my Solution Manager.

But I can't send message

Any idea?

[Former Member]

Hi Jeronimo,

Sorry for the late respond.

I see you've already checked the RFC connection and you've already implement note 1084744, I assume you've also already implement note 1225682.

I'm afraid I can't help you any further, because my system works find after I've implement those note.

Easiest way is by upgrading to SPS 18 or 19.

Regards,

-kris-

[jorge_velasquez]

Hi,

I have configured Service Desk, and I want send message to SAP.

What RFC´s do you mean?

If I implement notes 1084744 and 1225682 , that would be enough?.

Regards.

[Former Member]

hi

check your RFC settings

[Former Member]

My RFCs is working fine.

If I send the message to SAP manually it works.