Missing link to Service Desk Message in e-mailed attached HTM doc

[Former Member]

When e-mailing a Service Desk Message, the receiver gets an e-mail with an attached HTM document. However, when opening the HTM document, the following is included:

Go to the following URL:

If the link is not to a valid server, log on to the SAP system and check the following object:

System:OPG

Client:030

BOR Object Type:BUS2000116

BOR Object Key:4A1E433AFCF5012CE10080000A98170D

However, the URL is missing.

I am curious as to what I missed in the configuration. I have combed through the forum on Service Desk configuration and have rechecked everything that was suggested in the forum; but I can't seem to find the piece that inserts the URL into the HTM document that gets attached to the e-mail when the service desk message is sent to a message processesor. I couldn't find an answer in service.sap.com.

We are using SAP SolMan 7.0 support pack 17

Any help will be appreciated.

[Former Member]

hi

check your default assignment for the message opening.

[Former Member]

Hello AP

Can you be more specific about what you mean by "check your default assignment for the message opening". Where do I check this, what should I be looking for? What t-code or SPRO area should I be checking?