Problem in sending email in SAP system

[Former Member]

Hi Gurus - I'm trying to trigger email from the output type in ECC 6.0. Output has been successfully processed(Green), but the recipient is unable to receive email.

In Transaction code, SOST, the status of the message is showing as sent and in Transaction SCOT, the status of the messages is showing as "In transit". Can you please assist us to find the solution to the problem.

Thanks,

Sree

[JPReyes · Accepted solution]

Sounds like a typical problem related to the SMTP Relay Agent... just check that the IP address of you SAP Server is maintained on the Relay Agent of your SMTP Server.

Also check that port 25 is open on your server.

regards

Juan

[Former Member · Accepted solution]

Thanks Jaun - Problem solved!! The SMTP relay agent has the filter and hence it is blocking the outgoing mails.

Thanks,

Sree

[Former Member]

Dear Sreedhar,

Are you facing this problem while sending to all mail Ids ?

Please try to send common Ids like yahoo, gmail etc...Is there any attachment in your mails ?

Probably these problem is because of the Firewalls are blocking the mails .

In SOST it is green means from SAP has sent the mail and Exchange server has to do the rest .

Troubleshoot in that area by asking the Exchange Admin .

Regards,

Nibu

[Former Member]

Hi Nibu - Thanks for your reply!! Yes, We are facing problems while sending to all the mail Ids(gmail...). Is there any way to check whether the firewall has blocked the mails?

Thanks,

Sree

[Former Member]

Hello,

Is the telnet to the exchange server port 25 from SAP server working?

Is the send mail job getting finished?

Could you please check?

thanks,Prasanna

[former_member190272]

Hi,

Please check this link do all activity one by one hope your prob will solve and check your domain name and port 25.

http://help.sap.com/saphelp_nw04/helpdata/en/44/5b2341144ba52fe10000000a155106/content.htm

Regards,

Pankaj Kumar

[former_member184114]

You can track a mail with the help of Mail Server Administrators. Please ask them to help you. Also, please check whether you are specifying the correct SMTP server address and port in SCOT.

Regards,

Faisal