role import error log - ERM

[Former Member]

Hi All,

When trying to import a role into ERM we recieve the error msg "Unknown error occurred while performing operation (n/a)" with no indication of what is the problem.

Here is the java log, does anyone know what does it mean?

Thanks

Shira

____________________________________________________________________________________

2009-06-07 15:05:31,961 [SAPEngine_Application_Thread[impl:3]_6] ERROR

java.lang.Throwable: sun.io.MalformedInputException

at java.lang.Throwable.(Throwable.java:57)

at sun.io.ByteToCharUTF8.convert(ByteToCharUTF8.java:270)

at sun.nio.cs.StreamDecoder$ConverterSD.convertInto(StreamDecoder.java:287)

at sun.nio.cs.StreamDecoder$ConverterSD.implRead(StreamDecoder.java:337)

at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:223)

at java.io.InputStreamReader.read(InputStreamReader.java:208)

at java.io.BufferedReader.fill(BufferedReader.java:153)

at java.io.BufferedReader.read1(BufferedReader.java:204)

at java.io.BufferedReader.read(BufferedReader.java:278)

at java.io.Reader.read(Reader.java:113)

at com.virsa.re.configuration.action.MassRoleImportAction.copyFile(MassRoleImportAction.java:385)

at com.virsa.re.configuration.action.MassRoleImportAction.importRoles(MassRoleImportAction.java:340)

at com.virsa.re.configuration.action.MassRoleImportAction.execute(MassRoleImportAction.java:75)

at com.virsa.framework.NavigationEngine.execute(NavigationEngine.java:270)

at com.virsa.framework.servlet.VFrameworkServlet.service(VFrameworkServlet.java:230)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)

at com.virsa.comp.history.filter.HistoryFilter.doFilter(HistoryFilter.java:43)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:214)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

Edited by: Shira Cinamon on Jun 7, 2009 4:24 PM

[Former Member]

Shira,

Can you save the text file as unicode (UTF-8) and try again? Also, make sure to check all the values in the spreadsheet?

Regards,

Alpesh

[Former Member]

Dear Alpesh

Thank you very much.

When changing the text file to unicode (UTF-8) the upload was performed.

BR,

Shira

[Former Member]

This message was moderated.

[Former Member]

Hi Shira,

First of all just save your excel file as Text (tab delimated) format and try to upload.

Or download the templete file in you system and remove the content like role name,BP,Sub-BP and Project/Release Name from the file. Then copy the data from excel file and paste it in the downloaded templete. Your issue will be resolve.

Regards,

Sudip.