Email notification action for SAP Shortcut

[Former Member]

Hello,

I'm trying to setup a action that will email a URL link to launch a SAPGUI shortcut to a service desk ticket. This would take the processor into the assigned Support Desk ticket from their email. We are using SSO for the SAPGUI so the users are not aware of their password for the system and won't be able to use the WebGUI to login.

I have found a way to create the shortcut using the following URL below take take them right to the CRMD_ORDER screen. But I need to figure out a way to specify the ticket ID number(parameter) in the shortcut as well so it takes them right to the Ticket that is assigned to them.

http/<servername>:<port>/sap/public/bc/workflow/shortcut?sysid=<SID>&logonid=&client=001&langu=EN&transaction=CRMD_order

Any ideas?

[former_member209604 · Accepted solution]

See section 3.4 on page 25. It explains how to include the Message Number in the link to the Work Center Screen.

[How to: Automatic email notification - Service Desk |http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700001903822008E]

It might be helpful for you.

Best regards,

Ruediger

[Former Member]

We were able to get this to work via a Smartform. Here are the contents. Make sure to change the servername, sid, and clientnumber.

Number: &orderadm_h-object_id&

Description: &orderadm_h-description&

Request Status: To Be Approved

You can access the request directly by following the link here.

http://<servername>:8000/sap/public/bc/workflow/shortcut?sysid=<SID>&logonid=&client=<client number>&langu=EN&transaction=*DSWP_SAPSHORTCUT&param=pcmd%3dCRMVW%3bpmsgnum%3d&orderadm_h-object_id&%3bp_action%EXECUTE

[piotr_krzywdzinski2]

Hi.

I've got the samge problem. Have you found solution?

Regards

Piotr