Automatice determination of service product for a transaction type

[Former Member]

Hi all,

I have configured the SLA for service desk for the transaction types(ZLFN).

Now My requirement is, I want the service product to be identified automatically when a service ticket is created using that transaction type.

I have got a frame in transaction type(ZLFN) as product determination, can i use that for this sutomatic product determination.

There also i got this entries as...

enter GTIN

enter partner product

Create partner product numberalways check product id

And there is a text box for product profile also.

I dunno whether i can use this option or not.

Kindly guide me on this.

Regards,

Subhashini.

[prakhar_saxena · Accepted solution]

Hi,

For assignment to SLFN or ZSLFN support message transaction type

There are several ways... one is .....you can define an Action to make this possible and assign it to slfn or ur transaction type of service desk..

Action Details to be used:

Processing time: Processing when saving document & Schedule automatically.

Determination Technology: Determination Using Conditions that Can Be Transported.

Rule Type: Workflow Conditions

Action Merging: Max. 1 Action for Each Action Definition.

Processing Types: Method Call

Method: AISDK_SP_ADD_PRODUCT

Processing Parameters:

Element: PRODUCT_ID

Name: PRODUCT_ID

Short Descript.: PRODUCT_ID

Structure CRMD_ORDERADM_I

Field: ORDERED_PROD

Initial Value: <your Service Product from COMMPR01>

Hope it solves ur problem

Regards

Prakhar

Edited by: Prakhar Saxena on Jun 5, 2009 5:19 PM

[Former Member]

Hi Prakhar,

Thanks for the reply.

It has resolved my problem now my service product is getting determined.

Regards,

Subhashini.