CIC - Action Box customizing for reports

[former_member667396]

Hi all,

I'm having some troubles customizing the action-box: i was trying to acess from the action-box options, standard and non-standard reports.

When i define, my transaction, inside the action-box, i only get the following options:

HTML, BOR Method, Workflow, Workspace

1. Which option should i choose, to point this transaction to a specific report (standard or non-standard)?

2. What are the subsquents steps?

Thanks in advance

[Wolfgang_Mayer]

Hi Pedro,

use "BOR method" and create your own Z-business object using trx. SWO1. Within this business object, you have to create a method which calls the report (SUBMIT...).

Regards

Wolfgang

[Former Member]

Refer my answer in this thread

Thanks,

Thirumala.

[former_member667396]

Hi,

thanks for your help... i forgot to say, i'm using the Interaction Center WinClient.....

I was able to call a non-standard report, but with standard program, like for example CRM_DNO_SERVICE_MONITOR (service orders monitor) , i keep getting short dupms...

Best Regards,

Pedro