Free goods are not copying in credit memo from invoice

[Former Member]

Dear Gurus,

I have made a invoice having two line items 1.normal goods with sale price and 2.free sample goods(part of promotional scheme) without any sale price.

but while making credit memo for receiving goods back in cancellation of invoice , i am facing problem for free goods. system is not copying the free goods in credit memo and copying only normal goods.

what can be problem for not copying? whether i am following some wrong procedure or some configuration is missing.

please advise me with your valuable suggestions.

Thanks in advance

Parag

[Former Member · Accepted solution]

hello, friend.

first of all, the free goods are not relevant for credit memo since the customers never paid for these in the first place.

however, i observed that after cancelling the invoice, you still issued a credit memo? this may not be the proper process. when you cancel the invoice, entries into the customers Accounts Receivables are reversed as well (we are assuming no payments are posted yet). so there is no need to issue credit memos.

if you are referring to another process, please clarify the same.

regards.