Problem with requests for documents
It defeats the purpose of a forum when people just ask for documents or send documetns to personal IDs in reply to questions. These posts serve no purpose for future visitors. Also, they create a good breeding ground for misuse of the points policy as there is no way to scrutinise these.
Would it be possible to create some sort of central place to share documents etc? Users can then upload documents there and post links in the forum replies.
Size restrictions can be applied in thes case - it would also give users an opportunity to upload screenshots in case the problem is not clear or maybe screenshots of solutions to problems.