"'EPCM' is undefined" error while logging onto EP

[Former Member]

Hi,

When I try logging in to the portal with the Administrator user name and password,only a blank page gets displayed. I am not able to view any of the worksets and pages though the server is in running condition.

An error appears in the bottom left corner of the browser,which upon clicking gives me the following error:

'EPCM' is undefined.

Please help me in solving this.

Thanks & Regards,

Sharmila

[Former Member · Accepted solution]

Hi Sharmila,

Refer to the SAP Note No - 0000516249

Follow the steps listed below(As per Note no 0000516249)

1. Enter the J2EE Config tool.

2. drill down: alone/services/http

3. on the right hand side, click on NotZippedFile.

4. on the bottom, add at the end: , .js

5. Apply the changes

6. restart the J2EE.

This will solve the problem

Thanks,

Samta

PS : Reward points for useful answers

[Former Member · Accepted solution]

Hi Samta,

Thanks for the answer. But i had tried this solution already. But this doesnt solve my problem. Please suggest an alternative.

Thanks,

Sharmila.

[Former Member]

Hi Sharmila,

We are also facing this issues in some of our system . Could u please tell us how could u solve the problem.

Appreciate ur Quick response.

Thanks in Advance,

Jack.

[Former Member]

Hi Sharmila,

We are also facing this issues in some of our system . Could u please tell us how could u solve the problem.

Appreciate ur Quick response.

Thanks in Advance,

Jack.

[mraffel]

Can any of you please share the solution?

Thanks in advance!

Best,

Mathias

[Former Member]

I am getting the same error with one user but rest of them do not get any error while loggin on to the portal?Why this could be ? How can I fix ? I have tried it with all browsers but getting this error.Is this a problem with server side or client side ?

Thanks,

#Bill J.

[Former Member]

hey Bill,

there is no need to play with browsers. this is a portal server problem.

Go to config tool--> Glober server congiguration -->

services>http> there will be a parameter

NeverCompressed -->

just add *.js in that list of extension just as everyother parameter there.

Click Set

Save -- say Apply in config tool File menu.. logout..

Now restart the j2ee server and then the problem will be solved...

let me know your status after trying this..

Regards,

Ramesh

[Former Member]

Hi Sharmila,

Are u using IP address to access portal. IF yes then never use IP address for accessing Portal. Always use Fully qualified domain name for accessing portal.

With regards,

Amol

[Former Member]

Hi Amol,

Thanks for the reply.I use the domain address for accessing the portal.Any other solutions ?

Thanks,

Sharmila.

[Former Member]

Hi,

I would like to mention that this error appears in the portal login page itself.

Thanks,

Sharmila.

[Former Member]

Hi Sharmila,

I think u must be using IE as browser. Just try out using different broser other than this (maybe mozill, netscape etc.)

With regards,

Amol.

[Former Member]

Hi Sharmila,

Which Service Pack are you using for EP ?

Thanks,

Samta

[Former Member]

Hi Sharmila,

open the portal page, and immediately check out the trace file at this location -

C:\usr\sap\EP6\JC00\j2ee\cluster\server0\log

This might help get a better idea about what the error is all about.

Thanks,

Samta

[Former Member]

Hi,

I have been using this server since a weeek on all browsers. But when i restarted it the error showed up sudddenly.Iam using EP6 SP14.

Thanks,

Sharmila.

[Former Member]

Hi Sharmila,

Send the snippet from the trace files.

Thanks,

Samta

[Former Member]

Hi

The main error says "Failed to load client to connect to SLD. Please check your SLD connection settings using the Visual Admin".

Thanks,

Sharmila

[Former Member]

Hi Sharmila,

You need to set up the SLD settings in Visual Admin.

1) In the Visual Administrator, choose Cluster -> Server -> Services -> SLD Data Supplier -> Runtime -> HTTP Settings.

Follow this link .

http://help.sap.com/saphelp_nw2004s/helpdata/en/ea/cd2e807e0e45bf9da67354f452fc05/frameset.htm

It tells you what settings to be done in HTTP Settings.

2) Also In the Visual Administrator, choose Cluster -> Server -> Services -> SLD Data Supplier -> Runtime -> CIM Client Generation settings you need to enter the host name, user password, etc.

This shall solve your problem.

Thanks,

Samta

Message was edited by: samta nichani

[Former Member]

Hi Samta,

Sorry for the late reply. Actually we solved the problem. Thanks a lot for your help.

Sharmila.

[Former Member]

Hi,

Can you please tell me How you fixed the your problem

Thanks in advance

Pavel.

[Former Member]

Hi,

Can you please tell me as to how did you solve the problem.

Thanks in advance.

Regards,

Ramesh

[Former Member]

Could you please tell me How you fixed the your problem

thanks in advance.

[Former Member]

Sharmila,

It's not fair to ask others to help and then only give a "we solved the problem" post when you resolve an issue.

I'll reiterate what several people have said: Could you please share what you did to solve the problem.

Thanks!

[Former Member]

does anybody knows how to solve this problem?

thanks!!

[Former Member]

Hi All,

does anyone know how to solve this problem.

regards'

Saurabh

[Former Member]

Hey Saurabh,

Make a search for the 'com.sap.portal.epcf.loader.par.bak' file and rename it to .par (remove the .bak extension).

Restart you portal services (dispatcher + server) and you will see (along the starting process) that the epcf.loader is getting deployed again. For some reason these files get lost (maybe a bug) and not recognized for the portal, that's why you have to deploy them again.

Try to login again and it should work fine now.

You might need later to make the same process (deploy) another .par files as well (for icons, bitmaps or another elements).

Hope this helps you.

Jessica.

[Former Member]

I've just encountered the problem.

One solution seems to work: check the IE 6.0 updates (on client side): if there is only SP1, you should add Microsoft Securities Updates (I don't remember the exact name of the update, should be KB....) for this IE version. See it in the About Menu of Internet Explorer.

After the installation, remove temporary internet files, and go back to the portal.

It worked for me.

++

[Former Member]

Hi,

removing cookies and temporary internet files helped for me in this problem.

nice regards,

Sebastian