Predefined set types in CAtegory in service product is not populated

[Former Member]

Hi all,

when i try to create a category for a service product for SLA, the pre defined set types are not getting populated for me.

I have created a new hierarchy, assigned to product and product type.....

but still when i create a category the list of predefined set types are not getting displayed.

Can anyone help this issue.

kindly advice in this regard.

Thanks,

Subhashini.

[Former Member · Accepted solution]

Hi David,

There is no filter available for this i think. But somewhere some setting is missing so it is not taking the set types.

Regards,

Subhashini.

[Former Member · Accepted solution]

Could you explain step-by-step, that way i'm sure I'm doing the same as you are.

I can test on a solman sps15 or sps19....

[nicolasszdz]

Hello,

I don't know if it can help anyone (thread seems to be quite old now) but the problem I had on our system was that I was trying to create my own category. However, you can apparently assign set types that are not assigned to other categories. And in the standard system, set types like COMM_PR_SHTEXT for example are already assigned to SRVC_ROOT.

So I used SRVC_ROOT instead of creating mine.

Seems to work fine...

Julien

[Former Member]

Hello Subhashini,

I facing the same issue. Thus, request you to provide the solution for this if you got one.

Thanks in advance

Regards

Joseph

[Former Member]

Hi David,

The Same steps only i followed but this entries are not coming for me. I dunno why it is not coming for me.

I dound that there is std category available with al this set types. may be becos of it, it is not coming for me.

It is better to use the standard category with the set types i think.

My doubt is, is the set types came immediately as soon as u assigned the hierarchy to application.

I am using solman system with SP 18 but i dont think so the problem is because of the support pack.

if you have any suggestion also kindly let me know.

it will be helpful.

Regards,

Subhashini.

[Former Member]

I'll try and create one one my test system which is a sps19.

I'll get back to you.

[Former Member]

Hi David,

This is what i did.

For Creating a Service contract. First Service Product has to be created.

For a Service product this hierarchy and category are the base.

The Procedure is as follows.

1. Use tcode comm_hierarchy to create a hierarchy.

2. Once hierarchy is created goto Environment assignt product as the hierarchy created and product type as service and the hierarchy name beside it.

3. Then we need to create a category , assign the product type as service.

4. then in the set type tab, the following set types shud come using f4 help

COMM_PR_SHTEXT Descriptions General 10

COMM_PR_LGEXT1 Basic Texts General 20

CRMM_PR_SALESA

Sales: Control Fields,

Quantities

Sales 10

CRMM_PR_SALESG Sales: Groupings Sales 20

CRMM_PR_TAX Taxes Sales 30

COMM_PR_LGEXT2 Sales: Texts Sales 40

COMM_PR_SRV Basic Data on

Services

Service 10

RMM_PR_BTR Transaction Control

Fields

Service 20

CRMM_PR_SRVENT Default Values for

Service Contracts

Service 30

but some of the set types are missing. I dunno how to trace out.

kindly check it.

Thanks,

Subhashini.

[Former Member]

Well, I checked your steps, and as I am not too familiar with these transactions I'm not really sure how to help out.

All I can see is that I have 11 entries in the field you mention

COMM_PR_UNIT

COMM_PR_SHTEXT

COMM_PR_LGTEXT1

CRMM_PR_SALESA

CRMM_PR_SALESG

CRMM_PR_TAX

COMM_PR_LGTEXT2

COMM_PR_SRV

CRMM_PR_BTR

CRMM_PR_SRVENT

CRMM_PR_SRVDUR

[Former Member]

I know this may sound stupid, but if i understand correctly what you're trying to do it might have something to do with a filter that needs to be turned off.