AISUSER not assigned - Giving error during Maintenance Optimizer

[Former Member]

Hi Tech Masters,

I am trying to set up Maintenance Optimizer on Solution Manager 7.0 SP15 ( WIndows 2003).

I am using wizard to do this. But I am getting error when I am trying to update "Assign S-User for SAP Support Portal functionality" ( Basically the AISUSER Tcode does ) :

When I am entering new entries, Its allowing me to enter User , SAP Customer No, but whenver I am trying to input Contact Person Its giving me the following error :

"Partner number 0000000000 was not found in table AICONTACTS."

Please help me out.

Thanks

Rabi Pal

[Former Member]

Are you sure that you are entering the correct Customer Number and the corresponding S-userid is correct ?

May be this problem is related with several customer number administration ? check these notes

Note 1151450 - FAQ: Managing several customer numbers - Support Package 15

Note 1082010 - Administration of several customer numbers