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Service desk-Email Triggering Action is not getting scheduled

Former Member
0 Kudos

Hi,

I have scheduled an action wherein a mail will be triggered to reporter whenever the status changes.

But this is not happening inspite of all the proper settings maintained in Conditions for Actions.

This thing is working properly in my Development system but not working in Production system

I have tried all the possibilities but still not able to reach any solution.

Could you please suggest me something.?

Thanks

Ritu

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Ritu,

Check your SCOT configuration.

best regds,

Alagammai.

Former Member
0 Kudos

Hi,

I checked SCOT settings too.

The action is not getting scheduled only so email triggering will not take place.

I cant see the action in Transaction Data of support message.

Please suggest your solution

Thanks

Ritu