BBP_DOCUMENT_TAB does not get populated with shopping cart

[Former Member]

Hello Gurus,

We are facing some weird issue out of blue. We have SRM 5.0 Classic scenario with ECC 6.0 backend system. We have everything configured and it was working i mean shopping carts were successfully transferring into ECC system as PR.

Suddnely now we are getting error Item in transfer process for all the shopping carts. While checking into RZ20 monitor it shows following error " Backend application errors: Shopping cart (PReq. 7000027359): W5 002 No items exist (not possible to save)".

When we put debug in CLEAN_REQREQ_UP we found out that table BBP_DOCUMENT_TAB which should get populated whenever shopping cart is approved it not getting any data.

Could you please let us know what could be the reason? As all the user IDs with which RFC's are maintained at SRM and ECC level active and all proper authorization are there.

Please advise.

Thanks

Ritesh

[Former Member]

This was due to Support Pack issue. SRM was on higher support pack while ECC was not upgraded. After reverting back to original support pack this issue is resolved.

[ricardo_cavedini]

Hello Ritesh,

Actually, the document tab is updated by the SC transfer (SC spooler). Each time the system starts the shopping cart transfer, an entry is created in BBP_DOCUMENT_TAB until the CLEAN_REQREQ_UP is executed.

You could debug the shopping cart transfer and check if the follow-on document is being created.

Also, you could check the SPRO customizing -> SRM SERVER -> Techcnical Basic Settings -> Set Control Parameters, and check its value.

As additional information, you can check the note 1173815, which provides some information regarding the follow-on document creation (customizing tables).

I hope it helps.

Kind regards,

Ricardo