on 05-27-2009 7:58 AM
Dear All,
From where i can get the CHARM config guide?
Thanks and regards
Devendra
You can find the charm configuration help on service.sap.com/rkt-Solman
login into rkt-solman, then select Solution Manager 7.0 -> Support Organizations / Service Providers->Change Request Management
and check the blog
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Also the service desk implemented in solman ?
on rkt-Solman
Solution Manager 7.0 -> Support Organizations / Service Providers->Service Desk
and refer the blogs on solman category on this forum
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
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