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Unable to retrieve solution from solution database.

Former Member
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Hello,

I am unable to retrieve Solutions from the solution database which i have configured in the service desk.

can any one tell me how to solve this problem .

how can we check that solutions are there in the solution database ?

Regards,

Bavesh

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
0 Kudos

Hello,

I tried evry thing on te configuration part but unable to search the solution or problem from Solution database in service desk.

can any one tell me what are the settings to search the solution from solution database

Regards,

Bhavesh

Former Member
0 Kudos

Hello,

Have recently configured the Solution Database by following the steps below.

1. In transaction CRMC_SAF_ADV_CLIENT, under the

"Compilation Service" node or verify the following:

For SDB, SDB_PROBLEMS and SDB_SOLUTIONS knowledge base, make sure

that the entrie for the corresponding language exist and that the

"Search Engine Name" is set to STANDARD

IMG (SPRO):

CRM->Enterprise Intelligence->Software Agent Framework

1. To add entries for SDB, SDB_SOLUTIONS, etc. go to

->Name and Configure Knowledge Base

Go through the customizing wizard for each knowledge base: SDB

and SDB_SOLUTIONS.

2. In the SAF UI Compilation page, when you run the full compilation

for SDB or SDB_PROBLEMS or SDB_SOLUTIONS can you see any error

message? You can verify this by clicking on the knowledge base name

to go intot the detail page.

3, cleanup in some of the tables. Make sure to have the proper

authorization to delete entries from a table.

1. Table CRMC_SAF_KB_T

Can you please delete entries SDB, SDB_SOLUTIONS, SDB_PROBLEMS and

SDB_SOLUTIONS_DOC for which there's no language associated.

2. Table CRMD_EI_LOG_CMP

Select all and delete all the entries

3. Table CRMD_EI_LOG_GEN

Select all and delete all the entries

4. Run again the full compilation

Check the below notes for 5.0.

954407 Missing Customizing data in SAF

1002299 Missing Customizing data in SAF, Part II

By the way, does anyone of you know how to schedule the full compile of knowledge bases?

Thank you,

Ice

Former Member
0 Kudos

Hi Bhavesh,

you can use transaction CRMM_SEARCH to search your solutions in the SDB as a single transaction.

By the way have you set the status of your solutions to released? Because I had the same problem and forgot the release step in solution editor.

Also it is a difference if you create your solutions via transaction IS01/CRM_IIA_IS01 or via the web dynpro application wd_sdk_sdb_create_entry.

Kind regards,

André

Former Member
0 Kudos

Hello ,

yes I am trieng to search the solution but it is not occuring, it showing that "your search prodece no result"

i have satup the TRX and it is running fine .

is there any configuration missing i need to do ? please give me information on indexing part

Regards,

Bhavesh

prakhar_saxena
Active Contributor
0 Kudos

hi,

hav you compiled index

spro->..............service desk ->solution database->Compile Index

go thru IMG help if you have not done this till now.

also

If the index is corrupt, delete it and recompile it completely, see SAP note 951145.

Hope it helps

Regards

Prakhar

Former Member
0 Kudos

Hi Prakhar,

do you have a copy of note 951145?

SAP mentioned that this note is only for internal purpose.

Thanks.

Regards,

Alex

prakhar_saxena
Active Contributor
0 Kudos

hi

hav you configured the solution database trex ..etc.

if so now goto transaction data tab and then click solution database tab

here click the Search icon

a popup will come where you can search for ur solution which you have created in the SDB.

Hope it helps

Regards

Prakhar