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Customer Complaint Management!!!

Hi all,

I am getting some problems & need your help. I am working on SAP-ERP ECC6 standard (not include CRM). My customer require to use Customer Complaint Management function, include:

- Record Complaint

- Tracking the complaint

- Record solution to satisfy customer

But I donu2019t know have or havenu2019t Customer Complaint Management function in SAP-ERP standard. Anyone can help me!

Thank you very much!!!

Former Member
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