Interaction Center web-client.

[Former Member]

Hi All,

Currently we as service provider are using CSS as the ticket handling tool, we monitor all the customer's ticket through CSS.Now we are shifting towards handling tickets through Solution manager Service desk.

We want to use Interative Center web client functionality of service desk in this regards.

Can anybody guide me regarding this how we can move ahead in this regards.

We are thinking of creating power users for the customers in the Solman and giving the URL for Interaction Center web-client so that customer need not login to SMP for creating the ticket.

Is this functionality can be implemented and wht all setting needs to be done in this regards in our Solman system.

All ur suggestions are highly appreciated...waiting for response at the earliest.

Thanks and regards

Atul Anand

[Former Member]

Hi Atul,

use workcenter for this purpos

Regards,

Shyam

[former_member209604]

Hi Atul,

Please get in contact with your Partner Service Advisor (PSA). He/she we will be more than happy to assist you.

See also http://www.service.sap.com/var-partner.

Your customer key users will logon to the (your) partner Solution Manager using a Web Interface (Work Center). It's not the IC Web Client.

Best regards,

Ruediger