e-mail server could not be reached when system was trying to send message
I have done the settings for mail transport. The same worked fine on development and QA. However, on production, the same settings do not seem to be working I receive message 'The e-mail server could not be reached when the system was trying to send the message', when mail is being sent out.
The settings is as follows:
1. Activate Mailing Service by going to
System Administration à System Configuration à Knowledge Management à Content Management à Mailing Service.
Ensure Active check box is selected.
2. Create System Alias by going to
System Administration à System Configuration à System Landscape
Go to content area.
Portal Content à Content Provided By SAP à Collaboration and right click.
Select New from PAR à System.
Choose the iview com.sap.netweaver.coll.app.gw and hit next button. Select Java_Mail option and hit next button. Enter appropriate System Name and ID and hit next button. Hit finsh button and open object for editing.
Select System Aliases from display option and add an alias for the system. Save changes.
3. Create Mail Transport by going to
System Administration à System Configuration à Knowledge Management à Collaboration.
Click Groupware Transports in content area.
Select Mail Transport on next screen.
Click New button and create new mail transport definition.
Give SMTP server being used in organisation, Inbox for Sent messages folder, and give
system alias created in step 2 as alias.
4. Mail channel server too has been set up.
Thanks and regards,
Kirupanand Venkatapathi replied
Make sure that the mail server's firewall between the portal server and the mail server allows the messages to pass through it.
I think the portal sends the messages but the messages are not reaching the mail server because of firewall or some other network restrictions.