on 05-22-2009 8:20 PM
Hi All,
We're running into a problem right now with billing credit memo requests. The current situation calls for us to enter multiple memo requests for the same dollar amount for the same customer. However, when billing runs at the end of the day (VF04), these memo's are all lumped together, and it appears that SAP is doing some sort of check for duplicate entries, and so only one of the memos is being recognized for the dollar amount.
For example, we enter in 3 credit memo requests for customer A, each memo for 250.00 USD. The memos are released and at night billing runs and combines them into one document. The document will have 3 schedule lines: 10, 11, and 12. Schedule line 10 will show for 250.00, and lines 11 and 12 for 0.00. The net value of the document will only be for 250.00, not 750.00.
This does not happen with memos for differing amounts on the same day. I've looked through configuration to see if there is some sort of duplicate check I can disable, but no luck yet. Does anyone know how to disable this, or what else our problem may be?
Thanks,
J
Dear Chanski,
If the accounting documents are not generated try to use "Update" button and choose the required option as per your requirement either through Billing doc. header level if the line item is only or through item level if there are more than one item.
If this doesnt work kindly tell little in detail about the problem
Hope this should work
regards,
sagar
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I will try to explain in more detail...
-I enter credit memo requests through VA01. In this case we need two credits to the same customer for the same dollar amount on the same day. So I create two credit memo requests to customer A, with a value of 250.00 each.
-I then return to the requests with VA02, and release them.
-I then go to VF04, display the two requests that need billing, and create one billing document with both requests on it.
-When I view the billing document, it shows two line items - one for each request. The first line item for the first request shows 250.00, but the second line item for the second request shows a value of 0.00.
If these values are different (for example 250.00 and 500.00), then the billing document will show both values (for a total of 750.00). If they are the same (250.00 and 250.00), the billing document shows only one (total of 250.00). We need both values to show up. This appears to be a duplicate check made by SAP. How can we turn this off?
Hello Chanski,
I am also trying to figure out if there is any config related to duplicate credit memo check.
I am trying to find out how can we control user posting credit memo for a customer in duplicate. Is there any way that i can control except billing block which requires workflow approvals to release for billing.
Also i found some system messages in V1 message class for duplicate credit memo's. Not sure when they will get triggered?
Let meknow if you find anything related to this duplicate check..
Appreciate your inputs.
Thanks
Kris
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