On Change of Status filed as Rejected, Reason Field does not get populated

[Former Member]

Hi,

I have issue while setting the Status field on UI.

I have created WF which gives the user an option to ACCEPT OR REJECT the work item assigned to the user.

But if the Status is REJECTED, there is another field 'REASON ',that has to be populated based on the status as 'REJECTED'.

The WF shows the status as IN PROCESS for the Step REASON once the Status is REJECTED.

The WF is getting stuck for long time and the status of the Step REASON is not getting changed to Completed.

Regards,

Tarmeem.

[Former Member · Accepted solution]

Please check whether the particular task is general or not. If not make it general from the Task Attribute.

Thanks

Arghadip

[Former Member · Accepted solution]

HI,

It is a back ground task.So how can i assign Agent.

[surjith_kumar]

Hi,

Are you using the std. Task TS20000139 to populate the comments?

Is it a Dialog Task, Is it populated correctly once the Rejection button occurred. Check the binding of that Task

Regards,

Surjith

[Former Member]

Hi,

The Reason gets updated which is a DropDown.I have created a general task for this.

[Former Member]

With whom is the "Rejection Reason" task lying ??

Since It is "In Process", it has to be in the inbox of some agent..

Regards,

PR.

[Former Member]

Hi

In Process is the WF status i m talking about.the step get excuted but when it comes to step where the reason had to set the WF fails as in the status never changes to completed in WF log