Sync Issue - Object reference not set...

[Former Member]

I am getting the following sync errors. Any idea what could be causing them?

Object reference not set to an instance of an object.

at NetPoint.SynchSBO.SBOObjects.SBODocument.NP_2_SBO(Documents& document, NPOrder order)

at NetPoint.SynchSBO.SBOObjects.SBOOrder.NetPointToSBO(NPQueueObject qData)

at NetPoint.SynchSBO.SynchObjectBase.Synch()

Thanks,

Adam Hairston

Sitka Inc.

[Former Member]

Hmmm not sure about this one. Does the record in the error log show the order number? If so, check the OrderMaster table and make sure the order actually exists.

Another thing to check is the synchid in the OrderMaster table for this order ... there should not be a value there except an empty string, null or maybe a 0. If there is a number then this order has already synched to SBO. You chould check and see if the order actually exists in SBO. I'm not sure what webtools does in this case because I don't think webtools supports updating orders from the web.