F104-How to reset a provision if the customer completely pays the invoice

[former_member233093]

Please help me with the following issue:

Step 1

I have already posted a provision for bad debt using F104 (I also have use OB04 and so on for configuring the provision method).

Step 2

In the next month the customer COMPLETELY pays the invoice. I use F-28 for this clearing operation.

Step 3

The subsequent run of SAPF104 can no longer reverse this provision since it has been COMPLETELY cleared. I have no idea why this doesn't work!

Question:

How can I reset automatic the provision made in step 1? Because the item isn't write off and the customer just has paid the invoice. What can I do?

Thanks in advance

[Former Member]

Firstly, congratulations for collecting a sticky debt!

SAPF104 should reset the provision posted earlier, if the item is cleared. Are you entering the correct values in the selection screen of F104. For example, customer account, company code, and clearing date (in 'Line item selection' section).