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F104-How to reset a provision if the customer completely pays the invoice

Please help me with the following issue:

Step 1

I have already posted a provision for bad debt using F104 (I also have use OB04 and so on for configuring the provision method).

Step 2

In the next month the customer COMPLETELY pays the invoice. I use F-28 for this clearing operation.

Step 3

The subsequent run of SAPF104 can no longer reverse this provision since it has been COMPLETELY cleared. I have no idea why this doesn't work!

Question:

How can I reset automatic the provision made in step 1? Because the item isn't write off and the customer just has paid the invoice. What can I do?

Thanks in advance

Former Member
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