F104-How to reset a provision if the customer completely pays the invoice
Please help me with the following issue:
I have already posted a provision for bad debt using F104 (I also have use OB04 and so on for configuring the provision method).
In the next month the customer COMPLETELY pays the invoice. I use F-28 for this clearing operation.
The subsequent run of SAPF104 can no longer reverse this provision since it has been COMPLETELY cleared. I have no idea why this doesn't work!
How can I reset automatic the provision made in step 1? Because the item isn't write off and the customer just has paid the invoice. What can I do?
Thanks in advance