Incoming Mail triggers Express mail notification

[Former Member]

We have EIC set up to receive incoming mails.

These mails each launch a window saying 'You have received an express mail'

When we get to production we are expecting many 100s of mails per day and the pop up is considered unnecessary and annoying by the users.

How do we turn off the pop up, preferably by user rather than globally,

or can we indicate that incoming mails are not express mails?

[Former Member]

We have found a solution.

This involves making a change in the IMG using path:

Personnel Management > Emp. Interaction Centre > Interaction Centre Webclient >Application Functions > Agent Inbox > E-Mail > Define E-mail Address

We changed the priority against all mail addresses from 1 to 3.

[former_member185954]

Excellent,

Thanks for sharing. If you have the bandwidth , please convert this into a article and submit on the portal. I am sure this will help lot of people who face the same issue.

Regards,

Siddhesh

[former_member185954]

Hello Tony,

There is a way to disable this only at logon time.

There is a flag in Office Shared Settings:

No notification of unread mails when logging on - This flag indicates that the dialog box that informs users of new messages when they log on to the R/3 System is to be deactivated.

http://help.sap.com/saphelp_47x200/helpdata/en/6c/69c30f418d11d1896e0000e8322d00/frameset.htm

Not sure whether there is a way to disable this permanently.

Regards,

Siddhesh