Delivery cancellation and credit memo issue

[Former Member]

Hi,

I am facing the following issue :

A) 100 pcs stock was sold to customer - A. He returned 40 pcs. This 40 pcs were taken back by PGR. During PGR, Storage Location was not put.

B) Now this 40 pcs have been sold to another customer - B.

Since in the first case, Storage Location was not put during PGR, I am unable to cancel the Delivery and issue Credit Note to Customer - A.

Please help me out with a solution.

Thanks & regards,

KVinod

[Former Member]

Hi Vinod;

Can you give us a little more details. You are saying that you created a PGR, how did this happen, which is the delviery you are not able to cancel.

I am not sure of your returns process.

Regards,

Mani