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Request for Change(RFC) management


I am trying to map a scenario in which one has to follow change management procedures(as per ITIL guidelines) whenever you change the system configuration(both hardware and software) of the customer.

CRM 7.0 version has a standard transaction type "ITCH" as Request for change. But this transaction type is not appearing in WebUI though i have included the channel in that transaction type. How to get the same in the WebUI?

Also is there any standard SAP best practice/procedure to configure RFC(request for change) procedure?



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