Portal Runtime Error with favorites

[Former Member]

if I try to Organize the Favorites I am getting this error:

An exception occured while processing a request for:

iView: com.sap.km.cm.navigation

Component Name: com.sap.km.cm.navigation

The favorites were empty and I just added one.

I have the Sneak Preview version SP16

[blaw]

Does anyone know how to resolve this issue - I am getting it after SP19 and SP19 patch 3 were applied.

Regards,

Brian

[Former Member]

Hi Brian,

have you got your problem resolved ?

I am getting the following Portal Runtime error while accessing the KM Content on Content Administration.

In the error log following class is involved com.sapportals.wcm.portal.component.base.ControllerComponent

The error caused by: Caused by: java.lang.NoClassDefFoundError: com/sapportals/wcm/util/pcr/PortalComponentRequestCache

Can you pls help me on this ?

#

<< item 0 : >>#1.5#0013725D3B3B00690000011D0000EF74000435FB36917386#1185252975455#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#10268883#40896##MB1ES1005.idcsap_EC6_11485350#10268883#f6cefb3039a111dc95b40013725d3b3b#SAPEngine_Application_Thread[impl:3]_22##0#0#Error#1#/System/Server#Java###Exception ID:10:26_24/07/07_0201_11485350

[EXCEPTION]

#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.content_administration/com.sap.portal.content_admin_ws/com.sap.km.AdminContent/com.sap.km.AdminContentExplorer/com.sap.km.AdminExplorer

Component class : com.sapportals.wcm.portal.component.base.ControllerComponent

User : 10268883

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:174)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

Caused by: java.lang.NoClassDefFoundError: com/sapportals/wcm/util/pcr/PortalComponentRequestCache

at com.sapportals.wcm.portal.component.base.ControllerComponent.doContent(ControllerComponent.java:72)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

... 29 more

thanks in advance and warm regards

Purnendu

[Former Member]

Hi,

Please send a snippet of error message from the log file ?

With this information, it would be difficult to make out what the problem is.

Cheers,

Sunil

[Former Member]

Hi Sunil,

Thank you for the help. Here is the log snippet:

#

#1.5#0017A43D136C007B000002AA000018EE00042C93BDA86461#1174912960586#com.sap.portal.portal#sap.com/irj#com.sap.portal.por

tal#MAN019#6308##jhb45sapepd.sabc.co_EPD_11041350#MAN019#6d2ef460db9711db92e10017a43d136c#Thread[PRT-Async 4,5,PRT-Async

]##0#0#Error#1#/System/Server#Java###Exception ID:02:42_26/03/07_1388_11041350

[EXCEPTION]

#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.innerpage/c

om.sap.km.PortalFavorites

Component class : com.sapportals.wcm.portal.component.base.ControllerComponent

User : MAN019

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:

969)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:3

75)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:388)

at com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)

at java.lang.Thread.run(Thread.java:534)

Caused by: java.lang.NoClassDefFoundError: com/sapportals/wcm/util/pcr/PortalComponentRequestCache

at com.sapportals.wcm.portal.component.base.ControllerComponent.doContent(ControllerComponent.java:72)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:20

9)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

... 7 more

[Former Member]

Hi,

Vadi getting bellow error meesage in NWA. after click on organige favorites and click on create folder then getting some error. Bellow is the error log

.******** com.sap.portal.dsm::TerminatorParameters -> resolveSerAttrKeyString(): [dataSet = #GUSID%3AUQwcwgEyAidxVemYIeXetg--LpghPTkVJZKLM*jjOqplfA--&1423812701373]

and some time getting

getParameter DynamicLanguageProviderService arg1 = AutoStart user =

regards

Kalyan

[Former Member]

Hi Jan,

Getting the same error. did you manage to sort it out?

Regards,

Jo-lize