shopping cart approval substitution not working on 2 levels

[Former Member]

Hi,

We have a few unique cases in approval substitution.

We have approver A for whom a substitute is maintained in HRUS_D2 table for period of 3 months as active substitute.

so normally any shopping cart which has been created for approver A sends a notification to approver B also.

but recently what happened is approver C has been maintained an active substitute in HRUS_D2 table for approver B .

so logically any SC created for Approver A should get sent to Approver C as Approver C is substitute for Approver B who is substitute for approver A.

What is happening is that Approver C does not get any notification of any shopping carts created for approver A approval. But if we login with approver B details the we can see the SC created and awaiting approval.

Can somebody tell us why SC are not flowing to approver C for approval.

Both are maintained as active approvers in HRUS_D2 table

Thanks R.M.

[Former Member · Accepted solution]

Hello

This is not a bug. It is the fact that Approver A has only given

approval authority to Approver B, but not to Approver C.

In order for Approver C to have authority to approve Approver A's workitems

he will have to be specifically authorized to do so, just as Approver B was.

Best Regards

SZD

[Former Member]

A --> B --> C doesn't imply A --> C in the Inbox Substitution case.

This functionality is not supported by SAP.

Regards,

PR.