on 05-18-2009 12:09 PM
Dear Experts,
Do i know how we can raise an OSS with SAP.?
pls give the guildlines-
Regards
Ishikesh
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hi ishikesh,
Here is one link of PDF,
http://www.sappoint.com/PHPWebUI/Documents/OSS%20Note%20Application%20-%20Using%20SNOTE.pdf
Here it is the process:--
Login the System and run Tcode: SNOTE
Click on Goto and then Download SAP Note:
Give note no and Execute this
The note will be downloaded and will be added in the System.
Now Goto u2013Sap note Browser:
Enter the Note No and Execute this :
Select the Note and Execute this ,before that you should note: the Processing Status Status should beu2019In processingu2019 by clicking :
Then click u2018yesu2019 in the pop up.
Then one message will be shown , click to check button.
It will prompt for an work bench request.
Enter the CTS No
You should change the user to you of the task.Then only it will allow you implement the note.
Then one again message will come ,click yes to that.
Thanks,
Raja
Ohh Ok,
Yes if you are Licensed user of SAP, U can mail SAP and Ask for the help for specific problem. Even u can call them and chat with them,. Just login to https://service.sap.com and log in with ur Id and go to help section.You should have Service id for that. If not then u can create in in the website also by using ur License number or installation number which u can find from Menu --> System --> status.
Hope this help.
Thanks,
Raja
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