Dunning levels not updating as per procedure

[Former Member]

Hi gurus

Customers has very old items with dunning level 2 and recent dunning run should be the 3 rd level but till old items has 2 nd level only .

could you please give some information on the smae

regards

Sambha

[former_member182098 · Accepted solution]

Hello,

Check total how many dunning levels are there the procedure you are using.

Regards,

Ravi

[Former Member · Accepted solution]

hi ravi

In proceudre maintaine 4 levels and now the customer has open items form 2008 december

It should be the 4 th level but the old items has 1 st level with new items

please inform the why the level goes to low level

Thanks

Sambha