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Not able to send message to SAP

Former Member
0 Kudos

Hello,

When i try to send message to SAP, I get msg "the system could not find your SAP customer notification system user"

I have maintained details in AISUSER and V_AISAPCUSTNOS. all jobs are ruuning fine.

Please let me know how do i get rid of this problem.

Regards,

Shyam

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Tomas,

How do i check whether there is full authorization, I can see that there is check mark against Customer column for all these authorization objects create, send and confirm message to SAP.

Is there any other authorization required ?

Regards,

Shyam.

Former Member
0 Kudos

Hi Shyam,

If you have those authorizations, the only thing I have in mind is that the table AISUSER is not maintained for the user that sends the message.

For example, you have a customer with the name STAR, and customer number 123456. The S-User for this customer is s0001234567.

You should have an entry like this:

STAR--


123456--


1234567

If the user you have to send messages to SAP is "JOHNDOE", you should have another entry at table AISUSER like this:

JOHNDOE---123456--


1234567

Please check that you have both entries at table AISUSER.

Regards,

Tomas.

Former Member
0 Kudos

Hi,

How to maintain these entries, i updated in AISUSER but no luck

Answers (4)

Answers (4)

Former Member
0 Kudos

Hi,

Its Strange, Now Iam getting message

"You do not have authorization to Send or Compare a notification

Message no. DNO031"

Please let me know is there any special authorization needed for my suser

Former Member
0 Kudos

Hi,

Maybe the problem are the authorizations for your S-User at SAP Marketplace. Please, check that your S-User has full authorization to create, send and confirm message to SAP.

Regards,

Tomas.

Former Member
0 Kudos

Hi Shyam,

Have you cheked that the system is mapped to the business partner who sends the message to SAP?

At transaction BP select your user business partner and at tab Identification add the systems at Identification Numbers. You have to fill the following fields:

IDType____________Identification Number

CRM001___________<SID><Installation number><client><User>

Also, check that at AISUSER transaction, you have one entry for your user and customer number.

USER________SAP Customer Number___________Contact Person

<User>_______<Customer Number>_____________<S-User>

I hope this could help.

Regards,

Tomas.

Former Member
0 Kudos

Dear Tomas,

In my finding in AISUSER i found only USER and CONTACT PERSON i have customised with SAPADMIN and S-USER ID.

but not the third entry.

And along with this i found in SE11in V_AISUSER at TABLE/JOINS CONDITION AISUSER entry KONZS entry is missing.

Let me know is this is the which a CONTACT PERSON entry is missing as you suggested in your solution.

Please let me know solution.

Regards.

Miguel_Ariño
Advisor
Advisor
0 Kudos

Hello,

If you see no third column in AISUSER, it means that the multiple customer number RFCs are not activated.

Do you use multiple customer numbers? If you do, you have to execute the following SPRO activity:

SAP Solution Manager Implementation Guide

-> SAP Solution Manager

-> Basic Settings

-> Connection to SAP

-> Several SAP Customer Numbers

-> Business Add-In for RFC Connections with several SAP customer numbers SOLMAN_VAR_SUSERRIGH

Then, you have to make sure that the RFCs for each customer number are present. In the SPRO there is info about how these are created.

I hope this information helps.

Best regards,

Miguel Ariñ

Former Member
0 Kudos

Hello Bhudev,

I have followed all these notes earlier.. i hve maintained suser in aisuser.

all the jobs are all running fine.

This is what I get is "The system could not find your SAP customer

notification system user"

and in assistant i see

"You do not have authorization to Send or Compare a notification

Message no. DNO031 "

Regards,

Shyam.

Former Member
0 Kudos

Shyam

follow these

Note 935391 - No user found for SAP customer notification system

Note 1082010 - Administration of several customer numbers

Note 1056595 - Authorization not found for installation number

Note 172481 - System data maintenance (collective note)

Number 1140822

Short text SAP customer number for installation number &1 unknown

Number 1254960

Short text Error "SAP customer number unknown for installation number

Bhudev