Sales Order Management - Stock reservation

[Madhavnishtala]

Need some help on the solution for a sales order management situvation for a hardline retailer

A hardline retailer takes direct orders for customer at the store and the stock is delivered to the customer from the warehouse.

They have one central warehouse all stores check for inventory at the warehouse before creating the sales order.

Once the stock availbility is checked , the sales associate at the store accepts the order and takes acceptance on the delivery dates and process the payment (100% advance) in the POS and then creates a sales order in IS retail

Problem: The process post the inventory check step takes 20 min and often there are situvations where the stock is reserved for some other store . The stores often have unfulfilled orders despite checking inventory before sales order system.

Question : How can this be handled , is there any way store can block the stock required during which the sales process is completed.

[Former Member]

Hi Madhav,

spontaneously, I have the following idea:

You could create a different storage location in the DC/Warehouse (Storage location "Sales Orders).

When you make the availability check, you check general stock. If there is stock and the stores wants to use this, you could create a transfer posting from general stock to sales orders stock.

So, the stock is no longer available for other stores which look at the general stock.

After that, you can proceed sales order processing. The delivery process should use the sales order storage location, which can be customized.

Regards,

Tobias

[Madhavnishtala]

Thank you