PDF option no longer working when reading oss notes

[Former Member]

Hi

For some reason starting Monday, when viewing an SAP note online and pressing pdf, this option fails stating,

internet explorer cannot download sapnote.htm from websmp230.sap-ag.de

internet explorer was not able to open this site or cannot find.

I have checked internet settings and added this site as trusted, played around with a few adobe pdf settings but nothing works.

I think i had this problem a year ago but cant remember what i did to fix it.

thanks

[JPReyes · Accepted solution]

rom websmp230.sap-ag.de

try another server, like websmp107.sap-ag.de or 108, or any other.

Hope that helps

Regards

Juan

[Former Member · Accepted solution]

no same problem no matter what server i am on at SAP.

[ashish_mishra2 · Accepted solution]

Hi,

This problem happens because of some authorization issue of S user ID and that too some times.

On the same system, with same Adobe version you try with another S user ID and pwd if you have.

Just try once, you will be able to download the SAP note in PDF format.

Regards,

Ashish

[Former Member · Accepted solution]

nope no luck. just logged in with different S user from my laptop and the same thing, I think it is an IE setting but dont know which one.

[former_member371040 · Accepted solution]

Just ran across this issue and fixed it, you need to go into Internet options | advanced tab - Security and uncheck the box that says "Do not save encrypted files to Disk" and viola you have pdf access once again.

[Former Member]

Bradley,

Iu2019m using IE and the pdf option works.

Try reinstalling Adobe, clearing cache/cookies on IE, or using another browser (Firefox).

See if any Windows updates got installed.

Or, worst case, restoring your workstation from earlier date.

Hope this helps

PJ

[Former Member]

no luck with deleting everything but passwords. Must be a setting somewhere that has been changed.

[Former Member]

Bradley,

In case you didnu2019t, be sure to close all IE sessions after deleting temp files.

Reinstalling Adobe may be quicker than trying settings.

PJ

[Former Member]

installed firefox and the pdf does work the way it should, but still no luck with IE.

[Former Member]

Bradley

This looks useful (even if slightly old).

http://windowsxp.mvps.org/ie/pdf.htm

PJ

[Former Member]

yes checked this already. the actual file is a bit different from the note but the same name and application. still no luck with IE.

[former_member185031]

Maybe you can try this

Tools->Internet Options-> Advance-> Reset.

Regardsm

Subhash

[Former Member]

Yikes sounds a bit drastic. I dont want to lose a lot of my settings especially saved passwords etc.

If I get desperate i may try that option.