UNHANDLED EXCEPTION CODE : c0000005 DESCRIPTION: EXCEPTION_ACCESS_VIOLATION

[Former Member]

Hi All,

I have an issue with a Business Objects report(DESKI) which does not allow me to save it down, and come up with the exception report below:-

Can you please advise ASAP as I need to update this report.

ERROR MESSAGE IS:

AN UNHANDLED EXCEPTION HAS OCCURED

UNHANDLED EXCEPTION

CODE : c0000005

DESCRIPTION: EXCEPTION_ACCESS_VIOLATION

Please let me know if you require the full error details so that i will send it to you.

Many Thanks,

Madhu

[Former Member]

I believe the issue Kultar has outlined has been fixed in FP2.4. Make sure you are at a higher patch level than that and make sure the client version (busobj.exe) is at the same patch level as the server. Also check under Options -> File Locations that you are not writing your docs to a shared drive to which you have no rights.

[MariannevL]

Hi,

This is a very general error. It has to do with windows memory handling.

More important then the actual error is what caused it,

I've seen this in a number of situations:

- very complex reports (a lot of variables/formulas, many dataproviders)

- very big reports (a lot of data rows retrieved in the dataprovider(s))

- corrupted reports (they might not open up at all).

So what you can do depends on the situation.

- empty the dataproviders.

- reduce complexity (get rid of unused formulas/variables, especially with older reports, they tend to stay even if they are not needed anymore).

- set the view to structure before you make changes (if you save in this view, make a copy, since it is possible that the report won't allow you to put it back in normal view).

If you still cannot get the report to save, try saving it as a template.

Start with a new report, re-do the dataproviders and apply the template.

Hope this helps

[Former Member]

Hi Marianne,

In our case I run it and can do the update required,but canu2019t save it any drive.

Many Thanks,

Madhu

[MariannevL]

Hi,

Did you try to make it less complex it as I described and then tried to save it?

And it still wouldn't?

If so can you at least save it as a template?

Then you at least save some of the work...

Good luck,

Marianne

[Former Member]

Hi,

can you check the following.

GO to the root drive C:\ and check whether you have rights to crete a file.

To check on the root drive C: Click new >>text document.

Also update the business Objects version and the size of deski file .

Is it greater then 1.2 MB.

Regards,

Kultar