how to save tickets (support message) in trex in SOLUTION MANAGER

[Former Member]

Hi gurus,

we are having SOLMAN 4.0 server and recently we have installed trex in SOLMAN server it self.. now my question is : is it possible to save tickets in trex..if possible can any body suggest me how to save it and how to work with that and if any documents related to that ...

Regards,

Babu.

[prakhar_saxena]

Dear kishore,

what is ur exact requirement

Trex is a just a search tool & it is not for creating message.

you can post messages in solman frm crmd_order or help->create support message etc

Incident workcenter for service desk web based

Please clarify.

Regards

Prakhar

[Former Member]

Hi,

Are you talking about Solution Database ?

Regards,

Shyam