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How to configure solution manager service desk knowledge base for customer?

Former Member
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Hi Expert,

How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?

Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?

Please advice,

Thanks

regards,

ng chong chuan

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Answers (2)

Answers (2)

Former Member
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closed

former_member209604
Active Contributor
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>

> How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?

>

> Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?

Hi,

It's a good idea, but currently it's not yet supported.

In Work Center, there is no predefined (nor a hidden) link shipped by SAP to access the Solution Database for key users.

With a future EhP for Solution Manager, you might get an integration of the Solution Database into the message processing Web UI.

Best regards,

Ruediger