Access Control v5.3 CUP Config error in Miscellaneous Configuration

[Former Member]

Hi Experts,

We have recently upgraded from AE v5.2 to CUP v5.3 SP7 and have the following error when trying to save changes to the "Miscellaneous Configuration" parameters section:

Please enter a valid numeric value for Background Job Time Interval In Minutes, Value less than or equal to Configured Background Job interval 0"

I have tried to change it to what it asks and have attempted to make sure the Background Job interval was more than 0, but I continue to get the hard error. If you put "0" in, it returns the following error:

"Please enter a positive value for interval"

Any ideas on this one?

[Former Member]

Hello Gary,

Please check if you are making the correct time entries. You need to be careful about where the entires are in Minutes and where it is in Seconds. So that you can calculate accordingly be taking into account that 1 min= 60 sec.

I remember we also had a similar trouble where we ignored this fact that at one page it asked for minutes and it asked for seconds on another.

Regards,

Hersh.

http://www.linkedin.com/in/hersh13

[Former Member]

Hi,

Please go through and understand why to Configure the Background Job Interval

This is from AC53_config Guide.

Compliant User Provisioning uses a daemon process to run scheduled background jobs. The

daemon runs periodically and executes all background jobs scheduled to run. Setting the

background job interval determines how much time must elapse before the background job

daemon is executed.

To set the Background Job Time Interval, in the Background Job Time Interval in Minutes

field, enter the number of minutes that Compliant User Provisioning waits before running the

background job daemon. Then click Save.

Thanks,

Sudip.

[Former Member]

Hi Gary,

Have you uploaded initial data files in all components where ever applicable?

Regards-Sabita

[Former Member]

hi,

We have gone through this error, the details of the case is given here

1) When you will give any alphabet character in the Background Job Time Interval In Minutes then it will give you the following error,

Please enter a valid numeric value for Background Job Time Interval In Minutes, Value less than or equal to Configured Background Job interval 60

2) When you will give number 0 in the Background Job Time Interval In Minutes then it will give you the following error,

Please enter a positive value for interval

So, we have configured it to the value 1.

If you want any other info then please let me know.

Thanks,

Sudip...

Edited by: Sudip Saha on May 12, 2009 7:43 AM

[Former Member]

Sudip,

My error says "0" and yours says "60" (see below). Where did you configure the "60"?

Please enter a valid numeric value for Background Job Time Interval In Minutes, Value less than or equal to Configured Background Job interval 60

[Former Member]

Hello Gary,

The Background Job Time Interval is in Minutes not in seconds. So, for 60 second you can write 1 minute.

We have configured our system to 1 minute.

Regards,

Sudip.

[Former Member]

Right, I understand that. Your error contains 60 at the end, My error is this:

Correct the following errors:

Please enter a valid numeric value for Background Job Time Interval In Minutes, Value less than or equal to Configured Background Job interval 0

[Former Member]

Yes Gary, you are correct. Now you know what needs to cofigure.

And this resolved you problem.

Thanks,

Sudip.

[Former Member]

No, not really. I have tried to change/activate background jobs to fix this, but think i may have an issue with the back ground jobs list itself. We have repeated background jobs in the background schedule itself. Does anyone else have this? Our entries are repeated for EMail Dispatcher, Email reminder and escalation, just one group in uppercase and one in lower. I can only change the lowercase.

Below is the list of entries from the background jobs:

Background Jobs

Job Schedule

Job Name Description Start Time Next Invoke Time Current Status Job Type Days Recurrence Interval (Seconds) Active

EMAIL DISPATCHER 2/27/2007 12:00 AM PST Available Other 1-1-1-1-1-1-1-1-23 5

EMAIL REMINDER 3/27/2008 6:00 AM PDT Available Daily 0

ESCALATION 4 Hours 8/24/2007 12:00 AM PDT Available Other 1-1-1-1-1-1-1-1-23 2

Email Dispatcher EMAIL DISPATCHER 12/1/2009 1:00 AM PST 12/1/2009 1:00 AM PST Available Other 1-1-1-1-1-1-1-1-23 300

Email Reminder EMAIL REMINDER 12/1/2009 1:00 AM PST 12/1/2009 2:00 AM PST Available Other 1-1-1-1-1-1-1-2-23 300

Escalation ESCALATION 12/31/9999 8:00 AM PST Available On Date 0

HR Triggers HR TRIGGERS 12/31/9999 8:00 AM PST Available On Date 0

HR Triggers Load Data HR TRIGGERS LOAD DATA 12/31/9999 8:00 AM PST Available On Date 0

Role Reaffirm Notification ROLE REAFFIRM NOTIFICATION 12/31/9999 8:00 AM PST Available On Date 0

SOD Review Load Data with Mitigated Risks SOD Review Load Data with Mitigated Risks 12/31/9999 8:00 AM PST Available On Date 0

SOD Review Load Data without Mitigated Risks SOD Review Load Data without Mitigated Risks 12/31/9999 8:00 AM PST Available On Date 0

SOD Review Process Rejected SOD Review Process Rejected 12/31/9999 8:00 AM PST Available On Date 0

SOD Review Update WorkFlow SOD Review Update WorkFlow 12/31/9999 8:00 AM PST Available On Date 0

Stale Requests Stale Requests 12/1/2009 1:00 AM PST 12/1/2009 1:00 AM PST Available Other 1-1-1-1-1-1-1-1-23 300

UAR Review Load Data UAR Review Load Data 12/31/9999 8:00 AM PST Available On Date 0

UAR Review Process Rejected UAR Review Process Rejected 12/31/9999 8:00 AM PST Available On Date 0

UAR Review Update WorkFlow UAR Review Update WorkFlow 12/31/9999 8:00 AM PST Available On Date 0

Current Time on Server :5/12/2009 4:19 PM PDT

[Former Member]

All,

Issue solved. Fixed using note#1178402.

Thanks for your help!