Pre-requisite for implementation of service desk

[Former Member]

Hello,

Could anyone help me by giving the prerequiste for implementing service desk.

for satellite system. i have solman sps 17

satellite system are of diff modules (PI 7.0, EP 2004s, FICO, CRM 5.0, R/3 4.7, ...etc).

Regards,

Shyam.

[Former Member · Accepted solution]

Hi Shyam,

1. Solution Manager and Satelitte System should have latest ST-PI and ST-A/PI software components.

Run this program RTCCTOOL on both systems to identify the missing software components.

2. Service Desk Checklist is available at:

SPRO->SAP Solution Manager->Configuration->Scenario-Specific Settings

->Service Desk->Information and Configuration Pre-Requisites

To configure Service Desk:

Follow these SAP tutors(step by step details are given)

http://service.sap.com/rkt-solman

Once you login rkt-solman, then select Solution Manager 7.0 -> Support Organizations / Service Providers->Service DesK

1. [How to Maintain IMG for Service Desk|https://websmp207.sap-ag.de/~sapidb/011000358700000525352007E.sim]

2. [How to Create an IMG project for Service Desk Configuration |https://websmp207.sap-ag.de/~sapidb/011000358700000525362007E.sim]

Also refer these blogs:

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

Regards,

Sanjai