Prevent ChaRM Deletion???

[Former Member]

Hello Gurus,

I am aware that deleting service desk messages is not a straight forward task.

As ChaRM is also based on service desk, I assumed that ChaRM messages too cannot be deleted. But, it behaves the other way. We are able to delete ChaRM messages. I am sure there should be a way to avoid ChaRM deletion.

Can anybody throw some light in this regard? Your help will be greatly appreciated.

best regds,

Alagammai.

[Former Member]

Hi,

in which way are you able to delete charm messages? What are you doing to achieve this.

Maybe this will give a hint what might be wrong.

Regards

Christian

[Former Member]

Hello Christian,

I am able to delete ChaRM messages from crmd_order transaction's menu option "delete".

Any clue to prevent it?

best regds,

Alagammai.

[william_bowman]

Do a security trace to find the auth object, then remove the "delete" value fro mthe auth object. I am not certain which object it would be.

Regards,

Bill

[Former Member]

Any inputs please? Bringing it to top for visibility.

[Former Member]

Hi Alagammai,

You can use the authorization objects CRM_ORD_PR and CRM_ORD_OP to prevent the deletion of change transactions. Please remove the 'Delete' authorization from these Authorization Objects.

Also refer to SAP Note 881553.

It is very important that you remove the delete authorization from user roles - since the CRMD_ORDER transaction can be used to delete all transaction types including maintenance cycles.

Regards,

Kriti Bhalla