Problem in transaction SMQR in CRM system

[Former Member]

I was told there is a problem in an CRM system and that I will see it immediatelly in transaction SMQR.

As an non CRM specialist I do not know to what pay attention and how to solve the problem. Is there any documentatition

When entering the transaction SMQR I get :

Scheduler Information

Scheduler Status : Inactv.

Last Update (Every 2 Minutes) : 07.05.2009 18:16:21

Name of AS Group (DEFAULT = All): DEFAULT

Number of Entries Displayed 2

Host ID : sapqrm_QR1_91

Number of Active Connections 0

Cl. Queue name Type Mode Max. Runtime Attempts Pause Destination with LOGON Data

005 CSA* R D 60 30 300

005 R3A* R D 60 30 300

[Former Member · Accepted solution]

why did you go to SMQR

first let us know what the problem in CRM is?

also the information that you have given fom SMQR doesnt point to any problem

go to SMQ1 and SMQ2 and check if there are any pending queues

Also let us know what the problem in CRM is?

Rohit