Work flow issue
We are experiencing a problem in workflow routing.
Background: In Material management, workflow functionality is used to send email notification to relevant users to release the purchase order (PO Release procedure configured in project is based on the release strategy, release group, release code, PO types, purchasing group and PO values).
Issue details: When PO is created, most of the time, it is routing to right user but in few cases, it is routing to next level of approver.
For ex. If PO P1 (Say for PO amount 50K) is created and as per design, it should route to two approver A1 & A2, it is going to A1 correctly but instead of A2, it is routing to A3 (Who has an authorization to approve PO > 50K).
Other details: Workflow notification is tied to User id, release code and release group.
Once PO is created, PO shows the correct release group, release code/group with correct approver but from workflow view (option available with in PO screen), we can determine that PO is routed to wrong person.
Interesting fact is, it is happening in only 5% of the cases and not possible to simulate the problem.
If some has experienced similar issue and can help on this, would be appreciated.