GRC AC 5.3 Application Issue

[Former Member]

Hi everybody,

i hope you can help me,

I have a DL360 HP Server in which it is installed the components for GRC AC 5.3 with Win2003 server.

The issue is that the server not respond after 1 day approximately. I try to use capacities (ERM, RAR, etc...) and they not respond, i mean, first i can work normally, but passed approximatelly 1 day, it´s dead, the web pages don´t respond.

I see the event viewer and performance but they not show any problem, just some warnings, therefore is not server or OS problem.

When i see the SAPMMC console, in the corresponding tree of instance currentstatus/<SID>:

/kernel/Application threads pool/Minimumthreadpoolsize module is in red color.

/kernel/Application threads pool/WaitingtaskQueueoverflow is in yellow color.

/services/JMX Adpater/ObjectNameCache/MaxEntries is in red color.

/servides/JMX Adpater/ReplacedEntries is in red color,

¿What is the problem?

¿Do you know how and where look the log files to see the application problem?

Regards,

[Former Member]

Hi,

Please send the following developer trace files,

dev_jcontrol

dev_server0

dev_dispatcher

After seeing these files I can tell what is the problem.

Thanks

Sudip

[Former Member]

OK,

the files are in xxxxxxx

Thanks a lot...

Ricardo.

--- Please use OSS messages for this kind of discussion - log files may contain confidential data ---

Edited by: Frank Koehntopp on May 13, 2009 9:17 AM

[Former Member]

Hi Ricardo,

If you are running in a 64-bit environment - increase heap size to min 2GB.

Note 1121978 - Recommended settings to improve peformance risk analysis

Verify settings in J2EE Config Tool per SAP Note 723909.

Verify Settings in Visual Administrator:

> Server Node

> Services

> JDBC Connector

> Properties

Datasource name should = SAP<SID>DB (J2EE schema)sysDS.maximum connections should be 50

In Risk Analysis and Remediation go to WebDynpro > Content Administrator

> Maintain JCo Connectors

o Check Virsa Metadata and Model for all connectors.

• Verify that max pool is set to 50.

• Verify that max connection is set to 100.

• Verify time out is seconds is 10. (msecs = 10,000)

• Verify wait time in seconds is 30. (msecs = 30,000)

In Risk Analysis and Remediation Configuration > Performance Tuning

• Batch size for users should be 1,000

• RFC Time out should be 1441

• Web Service worker: 5

• Job worker: 3

//vit