Runtime error with Configurable products in B2c Webshop

[Former Member]

Hi Experts,

We are on CRM 6.0. On selection of proceed to check out with configurable products we are getting the following runtime error

URL: http://Host:port/b2c/appbase/layout/genericLayout.jsp

JCO Exception: COMMAND_EXCEPTION Function: CFG_API_GET_CONFIG_INFO Import Parameters: |--

---

|-| | PARAMETERS 'INPUT' |

---

|-| |CONFIG_ID|G| |

---

|-| | |0| |

---

|-| |I20F13BDE|T| |--

---

|-| I20F13BDE2AF6F105AB85001517539621/20F13BDE2AF6F106AB85001517539621

We have created configurable product in R/3. Pulled that data to CRM and these products have been added to the catalog.

Are we missing any additional configuration required for configurable products??

Thanks in advance,

Srinivas.

[Former Member · Accepted solution]

Pulled that data to CRM

Can you please explain. Did you actually download the Knowledgebase and products or just the products?

[Former Member · Accepted solution]

Hi Ram,

We just downloaded configurable products from ECC. Added these products to the catalog, replicated to TREX and checked in the web shop.

What is the procedure for configurable products use in web channel?

Please provide material or useful links if any?

Thanks in advance,

Srinivas

[christoph_hinssen · Accepted solution]

Hi Srinivas,

What Easwar meant was: You need to create so-called knowlege bases in ECC for your products (SAPGUI transaction CU31) and then runtime versions (CU34). Standard menu Logistics->Central Functions->Variant Configuration->...

Then you need to replicate this data to CRM. Middleware load object is 'SCE'. Check if data arrived in CRM via table COMM_CFGKB.

Best regards,

Christoph

[Former Member]

Hello Srinivas

This error might occur if the configuration engine does not recognise the document ID passed to it (maybe check for IDENTIFIED_DATA_NOT_FOUND errors in a session log of the issue). You may wish to check if the document ID changes or if it is originally incorrect.

Note 1142200 ("SceGenericCommand avoids improper configid ... ") may be of benefit here.

Regards

Cormac